Process

As organizations transition to a more mature phase, repeatability becomes a critical success factor.  Leaders need to:

Formulate policies and processes
Communicate those policies and processes to the organization
Provide a mechanism for adaptability (like amendments to a constitution)
Integrate the processes with the culture.

We work collaboratively with you to establish the framework within which to formulate policies.  Once your framework is in place, it becomes much simpler to articulate and define policies and processes.

Implementation includes corporate wide roll out and communication, as well as integration with the corporate culture.

Employees often see the imposition of policies and processes as some sort of evil.  Actually it is some sort of change in the way things are done.   Communicating the new policies and procedures might include a breakfast seminar series on Growth and Change for individual contributors.

Processes for Growth by Acquisition

Growing organizations often use a strategy of "growth by acquisition."  The successful firms have a defined and repeatable process for managing their acquisitions.  The process needs to address these questions:

How do we integrate the acquired firm into our own?
How do we communicate our culture to the acquired firm?

Acquiring an innovative firm presents its own challenges.  First consider whether the value of the acquisition lies in the people or the processes of the acquired firm.  If the value derives from its processes, then it is probably a mistake to integrate that firm into your own processes; rather, let their business continue as a stand alone operation.  If the value of the acquisition derives from the people, typically innovative engineers, then it is appropriate to carefully bring them into your culture and processes, recognizing that the acquisition might be a difficult change for them.

Adaptable Processes

The processes that govern countries are its laws and legal systems.  An interesting and important fact is that more adaptable legal systems (the ones based on common law) lead to more innovations and greater prosperity than the less adaptable legal systems (the ones based on civil law).  What does this mean to growing technology firms?  Make your policies and processes adaptable!

Process and Ambidextrous Organizations

Working with you to build sustainable competitive advantage is one of the most important things we do.  Our Organizational Capability Framework sets the groundwork for building an Innovation Hub and an Ambidextrous Organization, one which simultaneously supports both mature businesses and innovation.


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